CALL CENTER SERVICES PROGRAM
GENERAL INFORMATION
Pamukkale University, Acıpayam Vocational School, Office Services and Secretarial Department, Call Center Services Program, commenced education in the 2015-2016 academic year by admitting associate degree students. The program is a regular curriculum and includes compulsory and elective courses in addition to on-the-job vocational training. Education lasts for 4 semesters and 2 years. The language of instruction is Turkish. There is no preparatory class. The program's teaching staff consists of three expert lecturers. The general quota for the program is 60. Students who successfully complete the compulsory and elective courses in the curriculum (totaling 120 ECTS credits) and the on-the-job vocational training process, and achieve a weighted grade point average of at least 2.25 out of 4.00, are awarded an associate degree in Call Center Services.
 
PROGRAM ADMISSION REQUIREMENTS
Admission to the Call Center Services Program is based on the ranking of preferences in the TYT score type of the Higher Education Institutions Examination conducted by the Student Selection and Placement Center (ÖSYM). Students who obtain a sufficient score in the university entrance exam and choose our program are entitled to enroll in the Call Center Services associate degree program.
 
PROGRAM OBJECTIVES
The objective of the Call Center Services Program is to meet the need for qualified personnel in the increasingly growing call center sector. In today's changing conditions, the widespread adoption of customer-oriented service policies has led to the prominence of the Call Center Services sector. The goal is to train qualified workforce equipped with the knowledge and skills to meet the requirements of the changing and developing business world, who are proficient in computer use, have strong persuasion skills, high communication skills, effective speaking skills, and clear diction.
 
STUDENT PROFILE
Candidates wishing to study in the Call Center Services program should have clear diction, effective communication skills, eloquent speaking and self-expression abilities, computer skills, awareness of current developments, patience, empathy, and good interpersonal skills.
 
ACADEMIC ADVANCEMENT OPPORTUNITIES
Students who successfully complete the Call Center Services Program can take the Vertical Transfer Exam (DGS) administered by the Student Selection and Placement Center (ÖSYM). The success score is determined by considering the candidates' exam scores and their academic grade point averages. Candidates who achieve sufficient scores can transfer to the following 4-year undergraduate programs via the DGS (Vertical Transfer Exam), provided there are vacancies in the relevant programs: • Public Relations • Public Relations and Advertising • Public Relations and Promotion • Communication • Communication Sciences • Communication Arts • Human Resources Management • Business Administration • Business Information Management • Logistics Management • Media and Communication • New Media and Journalism • New Media and Communication • Technology and Information Management • Advertising and Public Relations • Management Information Systems Additionally, graduates of associate degree programs can also transfer to open education faculties. The programs that graduates can transfer to through the DGS (Vertical Transfer Exam) at open universities are as follows: • Labor Economics and Industrial Relations • Economics • Public Administration • Finance • International Relations • Business Administration • Hospitality Management • Public Relations and Advertising • Public Relations and Promotion • Management Information Systems EMPLOYMENT AREAS FOR GRADUATES Graduates of the Call Center Services Program can work in call centers in all public and private sector institutions and organizations, in accordance with the competencies they have acquired. To ensure the development of the rapidly growing call center sector in Turkey and to expand its scope of activity and influence, there is a need for qualified workforce with the necessary experience, strong persuasion skills, and high communication skills.
 
 
 

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